Add a new interaction area

Areas are a way to further refine a Service Desk subcategory. For example, the support subcategory in the complaint category can have availability, functionality, and performance areas.

To add an area:

1. Click Service Desk.

2. Click Configuration > Interaction Categories.

3. Click New to create a new category or click Search to select an existing category.
4. In the Subcategories section, click the Link New Subcategories button to create a new subcategory or select an existing subcategory from the list.

5. In the Areas section, click the Link New Areas button.

6. Type a name for the area.

7. Type a description for the area.

8. Click Save to add the new area.

Related topics

Add a new interaction subcategory
Create an interaction category