Add a new interaction subcategory

Applies to User Roles: System Administrator

Subcategories are a way to refine a Service Desk category into smaller groups. For example, the complaint category can have service delivery and support subcategories.

To add a subcategory:

1. Click Service Desk.

2. Click Configuration > Interaction Categories.

3. Click New to create a new category or click Search to select an existing category.
4. In the Subcategories section, click the Link New Subcategories button.

5. Type a subcategory name.

6. Type a description for the subcategory.

7. Click Save to add the new subcategory.

Related topics

Create an interaction category
Add a new interaction area