Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Automatic outage posting
When you enable Service Level Management to integrate SLA information with other applications, you can configure automatic outage posting to ensure that Service Level Management automatically records when an outage begins and when it ends for the affected Configuration Item.
When you configure an application integration record in the slamodulecontrol table, complete the Service Target Information section to capture outage data. To configure application integration, click Service Level Management > Administration > Configure Application and then search for the appropriate record.
If you omit automatic outage posting, Service Manager displays the outage start and end times and requests confirmation when you close the application record.
Related topics
Service Level Management
Working with service agreements
Outages
Outage spreading
Outage posting in other applications
Related topics
Enable automatic outage posting
Disable automatic outage posting
Enable outage spreading
Disable outage spreading
Change outage start and end times
