Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Outage posting in other applications
Service Level Management tracks Configuration Item outages related to incidents, changes, and change tasks. There are two ways to post the outage information:
- If you select Auto Post Outage Information in the slamodulecontrol record for an application, Service Level Management automatically uses the time when you open the incident as the outage start and the time when you close the incident as the outage end time.
- If you do not select Auto Post Outage Information in the slamodulecontrol record for the probsummary file, Service Level Management displays an Outage Confirmation dialog box when you close the record. The open and close time for the incident is the default start and end time for the outage. You can change the outage start time or the outage end time before you close the record.
Related topics
Service Level Management
Working with service agreements
Outages
Automatic outage posting
Outage spreading
Related topics
Enable automatic outage posting
Disable automatic outage posting
Enable outage spreading
Disable outage spreading
Change outage start and end times
