Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Calculating response time
Service Manager calculates response time with the sla.state.change application. To measure response time for an application event, Service Manager uses the out-of-box (or customized) slamodulecontrol record for the external application. In addition, the administrator must ensure that the application record has fields that are referenced by the sla.state.change application, such as:
- sla.breach
- next.breach
- logical.name.vj.duration
- logical.name.vj.sloavail
For example, to enable process metrics for a module, an administrator must add the sla.breach, next.breach, logical.name.vj.duration, and logical.name.vj.sloavail fields to the record table before SLM can be configured for the module. Most of the major tables (probsummary, request, etc) that can use SLM already contain these fields out of box.
Related topics
Service Level Management
Service agreements overview
Why are service agreements important?
Service Level Targets
Service Level Target catalog
Application integration
Linking application records to service agreements
Related topics
Access Service Level Agreements from Configuration Management
