Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Why are service agreements important?
Service agreements manage performance tracking information and provide system feedback on service agreements among departments within a company. You can use this information to quantify the level of service you receive within your organization or with outside vendors/suppliers, and to determine if resources are available when you need them. It is important to know when an outage occurs so that the provider responds as agreed.
Service Level Management collects performance information automatically to track service targets. If you can detect the breach of a service target, it is easier to protect yourself from future occurrences and limit the economic impact.
Related topics
Service Level Management
Service agreements overview
Service Level Targets
Service Level Target catalog
Example: Enabling Service Level Agreement alerts
Application integration
Linking application records to service agreements
Calculating response time
Related topics
Access Service Level Agreements from Configuration Management
