Words and Phrases
Category Snapshot form
Click the View History button on the Category Tuning form to drill down to the Category Snapshot form.
On this form, you can find all of the tuning rounds for the current category that are recorded in the system. You can choose the best round and click the Rollback button to change the category training state to that tuning round.
Note The rollback action affects the current selected category only, and you can only roll back the modifications made by the system administrator. If an agent uses the Add to Tuning Records option to add a record to the training sample and the system administrator has applied this change, this modification cannot be rolled back.
