• Home
  • Release notes
    • What's new in Service Manager 9.60?
    • Enhancements
    • Fixed defects
    • Known issues
    • Deprecations
  • Get started
    • Service Manager modes: Classic, Codeless, and Hybrid
    • Service Manager version history
    • Accessing Service Manager
    • Clients
    • Searching records
    • Navigating the UI
    • Editing records
    • Accessibility Guide
    • Glossary
  • Install
    • Deployment architecture
    • Recommended installation order
    • Support matrix
    • Download the Service Manager installation packages
    • Prepare your RDBMS
    • Install the Service Manager Server
    • Install the Service Manager Windows Client
    • Install the Service Manager web tier
    • Install language packs
    • Install and set up Service Portal
    • Install Service Request Catalog (SRC)
    • Install the Mobile Applications client
    • Install and configure Smart Analytics
    • Install and configure the Solr Search Engine
    • Install Service Manager Collaboration
    • Set up a replicated reporting database
    • Set up legacy integrations
    • Install the Identity Manager (IdM) service
  • Upgrade
    • Introduction
    • Upgrade the platform components
    • Upgrade the applications from a version earlier than 9.60
    • Upgrade the language packs
  • Integrate
    • Service Manager integration methods and tools
    • Micro Focus Change Configuration and Release Management (CCRM)
    • SAP Solution Manager
    • Micro Focus Project and Portfolio Management Center (PPM)
    • Micro Focus ALM
    • Micro Focus Release Control (RC)
    • Micro Focus UCMDB
    • Micro Focus UCMDB Browser
    • Micro Focus UCMDB Configuration Manager
    • Micro Focus Operations Orchestration (OO)
    • Micro Focus Business Service Management (BSM)
    • Micro Focus Operations Manager i (OMi)
    • Computer Telephony Integration (CTI) with the Web client
    • Case Exchange framework
  • Administer
    • Configuring installation and setup options
    • System configuration parameters
    • Smart Analytics administration
    • Service Manager Service Portal administration
    • Service Request Catalog Customization
    • Service Manager maintenance tasks
    • Application setup
    • Database administration
    • System security
    • Server performance tuning
    • Scheduled maintenance
    • Status and notifications
    • Delta Migration Tool
    • Calendar administration
    • Time Period management
  • Use
    • Service Desk
    • Service Desk (Streamlined Interaction)
    • Incident Management
    • Problem Management
    • Change Management
    • Request Fulfillment
    • Configuration Management
    • Knowledge Management
    • Service Catalogs
    • Service Level Management
    • Smart Analytics
    • Service Manager Reports
    • Service Manager Collaboration
    • Survey
    • Service Manager Service Portal Consumer Help
  • Troubleshoot
    • Troubleshooting: Server startup
    • Troubleshooting: Common database errors
    • Troubleshooting: Knowledge Management
    • Troubleshooting: Event Services
    • Troubleshooting: Clients
    • Contact Micro Focus support
  • Develop
    • Tailoring
    • Programming
    • Document Engine
    • Web Services
    • SMIS
    • Tailoring Best Practices
    • Process Designer Tailoring Best Practices
    • Wizards
    • Processes and Best Practices
    • Operational Reports
    • Service Manager Open Source and Third-Party Software License Agreements
    • Service Portal Open Source and Third Party Software License Agreements
  • All Files
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Searching the Help

To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.

Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.

ClosedWords and Phrases
Search for Example Results
A single word cat Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".

A phrase.

You can specify that the search results contain a specific phrase.

"cat food" (quotation marks)

Topics that contain the literal phrase "cat food" and all its grammatical variations.

Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
ClosedUsing Boolean Operators
Search for Operator Example

Two or more words in the same topic

AND and

+ (plus symbol)

& (ampersand)

cat AND dog

"cat food"+milk

"cat food"&"dog food"

Either word in a topic

OR or

| (pipe)

cat OR dog

cat | dog

Topics that do not contain a specific word or phrase

NOT not

! (exclamation point)

NOT cat

! dog

Topics that contain one string and do not contain another ^ (caret) cat ^ mouse
A combination of search types ( ) parentheses

cat + (dog | mouse)

cat | dog + (! mouse)

Service Manager
  • Smart Analytics administration
    • Administrator tasks
      • Work with Smart Search
      • Validate Smart Analytics configurations
      • Add a content server for Smart Ticket and Hot Topic Analysis
      • Configure TSL/SSL for two-way authentication
      • Get ports occupied by Smart Analytics
      • Use Smart Analytics Assistant
      • Back up and restore content
      • Perform indexing of large-scale knowledgebases
      • Modify Stop Words for IDOL search engine
      • Transfer Smart Analytics intelligence between systems
      • Set stop phrases for Hot Topic Analytics
      • Configure the number of Hot Topic Analytics blocks
      • Work with Smart Ticket tuning
    • Best practices
    • Tailoring
    • Troubleshooting
    • Limitations
    • Smart Analytics APIs
Administer > Smart Analytics administration > Administrator tasks

Administrator tasks

This section includes the following topics to help you configure or troubleshoot Smart Analytics as administrators:

Work with Smart Search

Manage Smart Search Knowledgebases

Index Smart Search knowledgebases

View index job status

Customize Smart Search actions and settings

Customize context-aware search

Add a content server for Smart Search

Remove a content server for Smart Search

Modify Smart Search content servers and weight for data

Validate Smart Analytics configurations

Add a content server for Smart Ticket and Hot Topic Analysis

Configure TSL/SSL for two-way authentication

Get ports occupied by Smart Analytics

Use Smart Analytics Assistant

Back up and restore content

Perform indexing of large-scale knowledgebases

Modify Stop Words for IDOL search engine

Transfer Smart Analytics intelligence between systems

Set stop phrases for Hot Topic Analytics

Configure the number of Hot Topic Analytics blocks

Work with Smart Ticket tuning

Use the data distribution analysis tool

View data distribution analysis results

Configure the best Source Data Coverage percentage

Prepare your training samples

Use the Confusion Matrix tool

Access Confusion Matrix data

Understand Confusion Matrix data

How to use Confusion Matrix

New configurations

Updated configurations

Move trained intelligence from staging to production

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