Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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System requirements
This section lists the hardware requirements and the supported operating systems for the Smart Analytics servers.
Hardware requirements
Quick installation
- 64 GB RAM (8 GB minimum)
- 8 Core (a minimum of 4 dedicated CPU - XEON 3 GHz or above)
- 500 GB disk
Advanced installation
About hardware requirements for typical install scenarios, please see table below.
| Installation template | Hardware requirements |
|---|---|
| Basic for Smart Analytics |
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| All in one |
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| Basic for Service Portal |
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| Distributed IDOL content server |
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| Distributed image server |
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| Customized scenarios |
For the Smart Analytics proxy server (including DIH, DAH, community, category, agentstore, view, and one second-level DIH and DAH), one Hot Topic Analytics content, and two sets of Smart Search content:
For each content or image server:
For each connector and CES and OMNI Group server:
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Note For more information, see the Service Manager Deployment Sizing Guide, which is available on Micro Focus Software Support Online (https://softwaresupport.softwaregrp.com) as a white paper.
Supported operating systems
For the information about supported operating systems, see Service Manager 9.60 Support Matrix.
