Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Reference for Out-of-Box HTML email templates
The follow table lists the out-of box HTML email templates.
| Module | Template name |
|---|---|
| Change Management | ChM Change Approval Approved |
| Change Management | ChM Change Approval Pending |
| Change Management | ChM Change Close |
| Change Management | ChM Change Close2 |
| Change Management | ChM Change Denial |
| Change Management | ChM Change Move |
| Change Management | ChM Change Open |
| Change Management | ChM Change Open Subscriptions |
| Change Management | ChM Change Open2 |
| Change Management | ChM Change Pending |
| Change Management | ChM Change Retract |
| Change Management | ChM Change Subscription Approved |
| Change Management | ChM Change Subscription Close |
| Change Management | ChM Change Subscription Denied |
| Change Management | ChM Change Subscription Open |
| Change Management | ChM Change Subscription Retract |
| Change Management | ChM Change Update |
| Change Management | ChM Change Update Reassigned |
| Change Management | ChM Change Update Returned |
| Change Management | ChM Change Update Returned2 |
| Change Management | ChM Change Update Subscriptions |
| Change Management | ChM Final Approval |
| Change Management | ChM Final Denial |
| Change Management | ChM not assigned |
| Change Management | ChM notice |
| Change Management | ChM Retract All |
| Change Management | ChM Retract One |
| Change Management | ChM SLA.alert |
| Change Management | ChM SLA.max |
| Change Management | ChM SLA.target |
| Change Management | ChM Task Approval |
| Change Management | ChM Task Close |
| Change Management | ChM Task Denial |
| Change Management | ChM Task Not Approved |
| Change Management | ChM Task not assigned |
| Change Management | ChM Task notice |
| Change Management | ChM Task Open |
| Change Management | ChM Task Pending |
| Change Management | ChM Task Pending Approval |
| Change Management | ChM Task Retract |
| Change Management | ChM Task Update |
| Change Management | CM.change.logging |
| Change Management | CM.task |
| Incident Management | IM Alert Reassign |
| Incident Management | IM Close |
| Incident Management | IM Open |
| Incident Management | IM Reopen |
| Incident Management | IM Resolved |
| Incident Management | IM.update.incident |
| Incident Management | IM Update |
| Service Desk | Contacts Details |
| Service Desk | Interaction Preview |
| Service Desk | SD.incident.notify |
| Service Desk | SM Add |
| Service Desk | SM Add ESS |
| Service Desk | SM Close |
| Service Desk | SM Escalate |
| Service Desk | SM Update |
