Create an alert definition record

To create an alert definition record, follow these steps:

1. Change Management: Click Change Management > Configuration > Alerts.

   Incident Management: Click Incident Management > Configuration > Alerts Definitions.

   Problem Management: Click Problem Management > Administration > Alert Definitions.

   Request Fulfillment: Click Request Fulfillment > Configuration > Alert Definitions.

   The Alert Definition form opens.

2. Type the alert name in the Alert Name field.
3. Type the alert description in the Description field.

4. Complete the remaining fields in the record form. If necessary, press Ctrl+H in the Windows client or F1 in the Web client for each field.

   • The Scheduling tab describes the calculations that trigger when the alert occurs.
   • The Update Info tab describes Format Control considerations and notification messages to be sent.

   • The Work Schedule tab specifies the work schedule that the alert belongs to.

     • Holiday Group specifies the holiday group used when calculating an interval. The holiday group defined here overrides the value of holiday group in the work schedule.

   • The Time Zone tab enables you to choose one of the following:

     • Define a specific time zone by choosing from the drop-down list
     • Define a RAD expression to set the time zone alert
     • Obtain the time zone from a table lookup

   • The To-Do Alert tab enables you to set this alert as a To-Do alert. For detailed information, see Create a To-Do alert definition record.

5. Click Add.

Related topics

Alerts