Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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View the To-Do alerts
If the administrator has set To-Do alerts for you, the To-Do Alerts floating window appears on the top immediately after you log in. To view all the To-Do alerts in a Service Manager session, click the alerts icon to open the To-Do Alerts window.
- The language of To-Do alert list refers to the operator's preferred language (the Language settings in the operator record). However, the login language is also referred when the operator logs in to the system. If the login language and operator's language setting are not the same value, there might be two different languages displayed in the To-Do alert list.
- The To-Do alerts feature is disabled for the users who log in to Service Manager ESS portal.
| Field | Description | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|
| Alert category |
Displays the alert group for the current To-Do alert. The To-Do Alerts window displays four alert groups.
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| Record ID |
Click the record ID to open this record in the main window. You can check the record details and perform required actions without closing the To-Do Alerts window. Note When you click the record ID link in a non-Approval alert, the alert that you selected and all other non-Approval alerts linked to the same record are automatically acknowledged and removed from the alert window. |
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| Acknowledge |
Click this button to acknowledge this alert, which removes this alert from the alert window. If there are more alerts than the maximum number set by the administrator, a new alert in the system will be added to the bottom of the list. Note Once the alert is acknowledged, the Ack flag is marked as true in the corresponding record of TodoAlertList table. |
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| Display |
Shows the number of the alerts displayed in the list. |
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| Total | Shows the number of total alerts in the system. | ||||||||||
| Close | Click this button to close the To-Do Alerts floating window. |
