Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Hide a system bulletin
Applies to User Roles:
System Administrator
You can hide any system bulletin that you do not want users to see from the bulletin.g form. Hidden system bulletins are saved for later use.
To hide a system bulletin, follow these steps:
-
Click System Administration > Base System Configuration > Miscellaneous > System Bulletin.
The System Bulletin form opens.
-
Click Search.
Service Manager displays a list of system bulletins.
- Select the bulletin you want to hide.
-
Clear the Default? option.
Note Users can only see one bulletin at a time. The bulletin that has a date set to the current date with the time of 00:00:00 is what users see. If none exists, then the first selected Default record is displayed. If the date on the bulletin is set to the current date with a specified time, then it is not used at all. The Default option is supported for each day, as only one bulletin can be displayed at a time.
-
Click Save.
Service Manager displays the message: Daily Bulletin record updated.
Related topics
Related topics
