Administer > Status and notifications > System bulletins

System bulletins

You can post system information and status messages to your Service Desk operators using system bulletins. System bulletins are a good way to make service desk operators aware of global service conditions such as a network outage or a pending change request. Service Desk operators can access system bulletins from their main menu using the Bulletin display option.

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Create a hot news Knowledge Base entry
Create a system bulletin
Hide a system bulletin
Update a system bulletin