test text
Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Develop > Tailoring > Implementing version control for your tailoring > Applications data file represented in XML
Applications data file represented in XML
Exporting applications from Service Manager converts the applications records to data files represented in XML, with the applications object name in the <recordset table> element and the unique id in the <record id> element. The following code is an example of the Process record:
<?xml version="1.0" encoding="UTF-8" standalone="no"?>
<recordset table="Process">
<record id="process="cc.first.log"" recordid="cc.first.log">
<process type="string">cc.first.log</process>
<pre.expressions sctype="array">
<pre.expressions sctype="operator">$L.oldinc=$L.lastinc</pre.expressions>
<pre.expressions sctype="operator">if ($L.action="lastincident") then ($L.golast="true";$L.action="log") else ($L.golast="false")</pre.expressions>
<pre.expressions sctype="operator">$L.continue=true</pre.expressions>
<pre.expressions sctype="operator">if ($L.action="logcatalog" and null(title in $L.file)) then (title in $L.file=1 in description in $L.file)</pre.expressions>
</pre.expressions>
<post.expressions sctype="array">
<post.expressions sctype="operator">if ($G.ess and $L.continue) then ($L.exit.when.done=true)</post.expressions>
</post.expressions>
<rad sctype="array">
<rad sctype="structure">
<application type="string">sc.get.sla</application>
<names sctype="array">
<names sctype="string">file</names>
<names sctype="string">number1</names>
<names sctype="string">numbers</names>
</names>
<values sctype="array">
<values sctype="string">$L.file</values>
<values sctype="string">contract.id in $L.file</values>
<values sctype="string">agreement.ids in $L.file</values>
</values>
<rad.condition type="operator">enable in $G.sla.environment and ($L.action="complete" or $L.action="log" or $L.action="logcatalog") and $L.mode="add"</rad.condition>
<pre.rad.expressions sctype="array">
<pre.rad.expressions sctype="operator">if ($affected.ci~="Other – See Description") then (affected.item in $L.file=nullsub(affected.item in $L.file, $affected.ci))</pre.rad.expressions>
</pre.rad.expressions>
<post.rad.expressions sctype="string"/>
</rad>
<rad sctype="structure">
<application type="string">sla.check.sh.wrapper</application>
<names sctype="array">
<names sctype="string">number1</names>
<names sctype="string">text</names>
</names>
<values sctype="array">
<values sctype="string">1 in agreement.ids in $L.file</values>
<values sctype="string">$L.exit</values>
</values>
<rad.condition type="operator">not (null(callback.contact in $L.file)) and not (null(agreement.ids in $L.file)) and check.sh in $G.sla.environment and (nullsub($L.overridden, false)=false or not (same($L.or.id, 1 in agreement.ids in $L.file)))</rad.condition>
<pre.rad.expressions sctype="array">
<pre.rad.expressions sctype="operator">if (null(agreement.ids in $L.file) and not (null(agreement.id in $L.file))) then (1 in agreement.ids in $L.file=agreement.id in $L.file)</pre.rad.expressions>
</pre.rad.expressions>
<post.rad.expressions sctype="array">
<post.rad.expressions sctype="operator">if ($L.exit="normal") then ($L.overridden=true;$L.or.id=1 in agreement.ids in $L.file)</post.rad.expressions>
<post.rad.expressions sctype="operator">if ($L.exit="blocked") then ($L.string=scmsg(292, "pm", {nullsub(callback.contact in $L.file, "NULL"), nullsub(1 in agreement.ids in $L.file, "NULL")});$L.overridden=false;$L.or.id=NULL;$L.action="complete";resolution in $L.file=resolution in $L.file+{$L.string};resolution.code in $L.file="Out of Scope")</post.rad.expressions>
</post.rad.expressions>
</rad>
<rad sctype="structure">
<application type="string">getnumb</application>
<names sctype="array">
<names sctype="string">name</names>
<names sctype="string">index</names>
<names sctype="string">text</names>
</names>
<values sctype="array">
<values sctype="string">number.record in $L.object</values>
<values sctype="string">incident.id in $L.file</values>
<values sctype="string">"string"</values>
</values>
<rad.condition type="operator">null(incident.id in $L.file)</rad.condition>
<pre.rad.expressions sctype="array">
<pre.rad.expressions sctype="operator">if ($L.action={"log", "logexit"} and open in $L.file~="Closed") then (first.call in $L.file=false)</pre.rad.expressions>
<pre.rad.expressions sctype="operator">if ($L.action={"associate", "incident.change", "incident.request", "createchange", "createrequest", "create"}) then (first.call in $L.file=false;$L.notify.name="SM Add")</pre.rad.expressions>
<pre.rad.expressions sctype="operator">if ($L.action="complete") then ($L.oldstatus=open in $L.file;open in $L.file="Closed";$L.notify.name="SM Close")</pre.rad.expressions>
<pre.rad.expressions sctype="operator">if ($L.action={"log", "logexit", "save", "newcall"}) then (open in $L.file=nullsub(open in $L.file, "Open - Callback");if ($L.bg=false) then ($L.notify.name="SM Add"))</pre.rad.expressions>
</pre.rad.expressions>
<post.rad.expressions sctype="string"/>
</rad>
<rad sctype="structure">
<application type="string">us.consume.wrapper</application>
<names sctype="array">
<names sctype="string">index</names>
<names sctype="string">name</names>
<names sctype="string">boolean1</names>
<names sctype="string">text</names>
</names>
<values sctype="array">
<values sctype="string">contract.id in $L.file</values>
<values sctype="string">"i"</values>
<values sctype="string">$L.bg</values>
<values sctype="string">$L.exit</values>
</values>
<rad.condition type="operator">enable in $G.cm.control and not (nullsub(contract.consumed in $L.file, false)) and not (null(contract.id in $L.file))</rad.condition>
<pre.rad.expressions sctype="array">
<pre.rad.expressions sctype="operator">if (null($G.src) or $G.src=false) then ($L.exit="normal")</pre.rad.expressions>
</pre.rad.expressions>
<post.rad.expressions sctype="array">
<post.rad.expressions sctype="operator">if ($L.exit="badval") then if ($L.action="complete") then (open in $L.file=$L.oldstatus)</post.rad.expressions>
<post.rad.expressions sctype="operator">if ($L.exit="normal") then (contract.consumed in $L.file=true)</post.rad.expressions>
</post.rad.expressions>
</rad>
<rad sctype="structure">
<application type="string">cc.save</application>
<names sctype="array">
<names sctype="string">file</names>
<names sctype="string">name</names>
<names sctype="string">record</names>
<names sctype="string">boolean1</names>
<names sctype="string">text</names>
</names>
<values sctype="array">
<values sctype="string">$L.file</values>
<values sctype="string">$L.init.action</values>
<values sctype="string">$L.fc</values>
<values sctype="string">$L.bg</values>
<values sctype="string">$L.exit</values>
</values>
<rad.condition type="operator">$L.exit="normal"</rad.condition>
<pre.rad.expressions sctype="array">
<pre.rad.expressions sctype="operator">$L.handle.save=$L.handle.start</pre.rad.expressions>
<pre.rad.expressions sctype="operator">if ($L.handle.start~=0) then (handle.time in $L.file=nullsub(handle.time in $L.file, '00:00:00');handle.time in $L.file=(handle.time in $L.file+tod()) - $L.handle.start;$L.handle.start=0)</pre.rad.expressions>
<pre.rad.expressions sctype="operator">$L.init.action=nullsub($L.init.action, "add")</pre.rad.expressions>
<pre.rad.expressions sctype="operator">$L.pri.calc=jscall("PriorityCalc.getPriorityCalc")</pre.rad.expressions>
</pre.rad.expressions>
<post.rad.expressions sctype="array">
<post.rad.expressions sctype="operator">if ($L.exit="normal") then if ($L.golast="false") then ($L.lastinc=incident.id in $L.file)</post.rad.expressions>
<post.rad.expressions sctype="operator">if ($L.exit="badval") then ($L.handle.start=$L.handle.save;$L.continue=false;if ($L.action="complete") then (open in $L.file=$L.oldstatus))</post.rad.expressions>
<post.rad.expressions sctype="operator">if ($L.exit="normal" and $G.ess) then ($L.file.save=$L.file)</post.rad.expressions>
<post.rad.expressions sctype="operator">if ($L.exit="normal" and not ($G.ess) and blank.call in $G.sm.global.environment) then ($L.format=nullsub(edit.format in $G.sm.environment, "SD.update.interaction"))</post.rad.expressions>
</post.rad.expressions>
</rad>
<rad sctype="structure">
<application type="string">us.save.relation</application>
<names sctype="array">
<names sctype="string">name</names>
<names sctype="string">prompt</names>
<names sctype="string">query</names>
<names sctype="string">string1</names>
</names>
<values sctype="array">
<values sctype="string">$L.related.id</values>
<values sctype="string">$L.related.filename</values>
<values sctype="string">$L.depend.id</values>
<values sctype="string">$L.depend.filename</values>
</values>
<rad.condition type="operator">not (null($L.related.id)) and not (null($L.related.filename)) and $L.continue</rad.condition>
<pre.rad.expressions sctype="array">
<pre.rad.expressions sctype="operator">$L.depend.filename="incidents"</pre.rad.expressions>
<pre.rad.expressions sctype="operator">$L.depend.id=str(incident.id in $L.file)</pre.rad.expressions>
</pre.rad.expressions>
<post.rad.expressions sctype="array">
<post.rad.expressions sctype="operator">if $L.continue then if (not (null($L.related.id)) and not (null($L.related.filename))) then ($L.exit="normal";$L.exit.when.done=true)</post.rad.expressions>
<post.rad.expressions sctype="operator">if $L.continue then ($L.related.id=NULL;$L.related.filename=NULL)</post.rad.expressions>
</post.rad.expressions>
</rad>
<rad sctype="structure">
<application type="string">us.notify</application>
<names sctype="array">
<names sctype="string">name</names>
<names sctype="string">record</names>
<names sctype="string">second.file</names>
</names>
<values sctype="array">
<values sctype="string">$L.notify.name</values>
<values sctype="string">$L.file</values>
<values sctype="string">$L.file.save</values>
</values>
<rad.condition type="operator">$L.exit="normal"</rad.condition>
<pre.rad.expressions sctype="string"/>
<post.rad.expressions sctype="array">
<post.rad.expressions sctype="operator">if ($L.exit="normal" and not ($L.exit.when.done)) then if blank.call in $G.sm.global.environment then ($L.exit="restart";$L.void=rtecall("resetnotebook", $L.rc)) else ($L.exit.when.done=true)</post.rad.expressions>
<post.rad.expressions sctype="operator">if ($L.continue and $L.action="save" and not ($L.exit.when.done)) then ($L.exit="";$L.mode="browse")</post.rad.expressions>
<post.rad.expressions sctype="operator">if ($L.action="addcloseme") then ($L.exit="";$L.mode="browse")</post.rad.expressions>
<post.rad.expressions sctype="operator">if ($L.continue and $L.pmtapi=true) then ($L.exit="exit")</post.rad.expressions>
</post.rad.expressions>
</rad>
<rad sctype="structure">
<application type="string">cc.set.approval</application>
<names sctype="array">
<names sctype="string">file</names>
<names sctype="string">record</names>
</names>
<values sctype="array">
<values sctype="string">$L.file</values>
<values sctype="string">$L.object</values>
</values>
<rad.condition type="boolean">false</rad.condition>
<pre.rad.expressions sctype="string"/>
<post.rad.expressions sctype="string"/>
</rad>
</rad>
<next.process sctype="array">
<next.process sctype="string">sm.close</next.process>
<next.process sctype="string">cc.clone.relation</next.process>
<next.process sctype="string">cc.screlate</next.process>
<next.process sctype="string">sm.save</next.process>
</next.process>
<process.condition sctype="array">
<process.condition sctype="operator">$L.continue and $L.action="addcloseme"</process.condition>
<process.condition sctype="operator">$L.continue and ($L.action="save" or $L.mode="addclone") and not ($G.ess)</process.condition>
<process.condition sctype="operator">$L.continue and $L.action="complete"</process.condition>
<process.condition sctype="operator">$G.ess and $L.mode="addclone"</process.condition>
</process.condition>
<run.standard NullValue="1" type="boolean"/>
<sysmodcount type="decimal">9</sysmodcount>
<sysmoduser type="string">zhangqi</sysmoduser>
<sysmodtime type="dateTime">11/22/13 00:48:44</sysmodtime>
<save.cursor.position NullValue="1" type="boolean"/>
<run.in.window NullValue="1" type="boolean"/>
<window.name NullValue="1" type="string"/>
<javascript.pre NullValue="1" type="string"/>
<javascript.post type="string">if (vars.$G_src && vars.$L_exit=="blocked")
{
system.functions.msg(vars.$L_string, 3);
}</javascript.post>
<baseMethod NullValue="1" type="string"/>
</record>
</recordset>
Related concepts
Implementing version control for your tailoring
Version control best practice
Related tasks
