Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Develop > Tailoring > Display functions > Display application > Define display conditions

Define display conditions

Applies to User Roles:

System Administrator

Access to an option is controlled by the Condition field in a displayoption record. This field may evaluate to true or contain an expression defining a condition for display.

In the following example, you restrict access to the Close button in the toolbar of Incident Management incident records to only users with SecClose capabilities.

To define display conditions:

Select Tailoring > Tailoring Tools > Display Options.
Enter the screen ID of the update form, apm.edit.problem, and press Enter.
Locate the Close option from the record list. The User Condition field is empty by default. The User Condition is processed after the Conditions field and operates at the user-specific level.
Add the following condition statement to the User Condition field:

index("SecClose", $lo.ucapex)>0

Where SecClose is the name of the capability word you created.
Click Save to record the modification to the record.
Click OK to back out and return to the home menu.
Test the new display option, as follows:

Open the Incident Management Queue and view an incident record. The Close button should appear.
Open a new client as an operator who does not have the capability word defined in his or her operator record.
Go to the Incident Management Queue and view the same record as you did above. The Close button should not appear for the operator whose record did not contain the capability word.

Related concepts

Display application
Displayoptions
Selecting display options