Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Access the development auditing utility
Applies to User Roles:
System Administrator
To access the development auditing utility:
- Click Tailoring > Audit.
- Select a function from the Audit menu.
- Audit Log: The repository for data gathered during the audit. It displays the old and new values of input field data, as well as who made the revisions and when.
- Audit Specifications: Provides instructions on how and when to perform an audit. Use it to define files and fields that you want the audit application to monitor.
- Purge Audit History: After the development phase is completed and all related changes have been transferred into the production system, you can purge the development audit data. Ensure you carefully review the audit records in the Audit History record list before filling in the date to purge files, as you cannot restore purged files.
- Turn Auditing On/Off: Enable or disable file auditing. If auditing is on, the system creates a separate audit record each time you make a change to a record and saves it to the database. Service Manager contains a default set of audit records to enable you to track development changes.
- Unload an Audit Delta: Unload a change you made during the development phase. It is critical that you check the audit files for the correct date of this delta. You need the date shown in the Audit History form to enter into the Unload form. When the Audit Unload form opens, the current date and time automatically fill in the Unload delta since what date? field. Type the beginning date for the unload that is found in the View Audit History record list.
- View Audit History: Search for a particular audit record or view a record list of all audits stored in the database from the Audit History form. It is important to look at this file before purging audit records or unloading a development change to production.
Related concepts
Development auditing
Applying customizations to the production environment
Related tasks
Turn the auditing on/off
View the audit history
Unload an audit delta
Purge audit records
