Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Add a record with prefixes and suffixes
Applies to User Roles:
System Administrator
Sequential numbering is a subroutine process of Format Control that automatically adds identifying numbers to database records as they are created for Configuration Management, incident records, or employee records. Prefixes and suffixes are used to embed information in the sequential number and provide additional levels of identification. For example, each device in the database might be described by a logical name in the form of DEV(number)/(device type). For workstations, the device type might be WS. In this case, DEV is the prefix for the sequential number and /WS is the suffix..
To add a record with prefixes and suffixes:
- Click Tailoring > Database Manager.
- Type device.workstation in the Form field.
- Click Search.
- Add data to the blank Workstation record.
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Click Add.
Service Manager adds a complex sequential number to the Asset field before the record is added to the database.
Notice that the complex sequential number DEV0002/WS appears in the Asset field (logical.name). Add another record, and the sequential number advances to DEV0003/WS.
Related concepts
Sequential numbering for Format Control
Related tasks
