Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Sizing graphics
When creating or placing images in the Service Manager GUI, create the image in the size needed. Do not create oversized or undersized images and expect Service Manager to resize them properly. There are several important reasons for this.
- When scaling images, the quality of the image distorts.
- The size of the image is not changed and thus may be a performance consideration.
- The Web client has no way of resizing the image. For example, in the Service Manager GUI, if you placed a large image in a button, the GUI and the Eclipse client size it properly based on the button container. The Web client does not do this and has no way of scaling the image to the size of the parent container. Thus the image appears as its original size in the Web client. The bigger the original size, the bigger it appears in the Web client. On the Web this can also be a major performance issue because large images require more bandwidth and cause slow browser performance.
Related concepts
Form creation
Forms Designer
Creating and editing forms
Forms Designer best practices
Form design
Form layouts
Fonts
Form naming conventions
Web client forms
Building accessible forms
Related tasks
Access Forms Designer
Create a form using the Form Wizard
Update a form
Add an HTML Editor or Viewer to a form
Add a dynamic form to a form
Related references
