Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Administrative views
You can select Service Manager views individually to create a customized workbench or saved perspective.
Administrative and RAD Debugger views appear only if you have the Admin plug-in installed. Each view displays different information.
|
View name |
Included in this perspective |
What’s in this view? |
Use this view to |
|---|---|---|---|
| Console | Service Manager Administrator | Displays log messages for the client, depending on your log preferences. | Review log messages. |
| Detail Data | Service Manager Administrator | Displays all data in the records (in XML format) that populate the current form. This view shows related query and SLA information, as well as RAD-defined variable values, associated display options, and messages. | Trace or debug Service Manager transactions. |
| Detail Form | Service Manager Administrator | Displays the form fields (in XML format) that appear in the current form. | Trace or debug Service Manager transactions, Dynamic View Dependencies (DVD), or display applications. |
| Last Request | Service Manager Administrator | Displays the XML-formatted action sent from the client to the server. | Trace or debug client/server communication. |
| Last Response | Service Manager Administrator | Displays the XML-formatted response sent from the server to the client. | Trace or debug client/server communication. |
| List Data | Service Manager Administrator | Displays all records (in XML format) that appear in the current record list. | Trace or debug Service Manager queries. |
| List Form | Service Manager Administrator | Displays the form fields (in XML format) for the current record list form. | Trace or debug Service Manager queries. |
| Properties | Service Manager Administrator | Displays the properties of the current form. | Troubleshoot form problems. |
| RAD Debugger | Service Manager Administrator | Isolated RAD processes. | Troubleshoot RAD processes. |
| Stopwatches | Service Manager Administrator | Displays timing information about Service Manager processes. | Identify slow processes or opportunities for system tuning. |
| Dashboard | Service Manager Interface | Displays one or more charts. | Compare data visually. |
| Messages | Service Manager Interface | Displays client messages, depending on your log preferences. | Review log messages. |
| Secondary System Navigator | Service Manager Interface | Displays another view of the System Navigator at the bottom of the workbench. You can move this second view to another location. | Add another navigation view to access all Service Manager components. |
| System Navigator | Service Manager Interface | Displays a tree view of Service Manager applications, utilities, and data. | Access all Service Manager components. |
Related concepts
Related tasks
