Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Search for | Example | Results |
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A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Search for | Operator | Example |
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Two or more words in the same topic |
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Either word in a topic |
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Topics that do not contain a specific word or phrase |
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Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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A combination of search types | ( ) parentheses |
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Stopwatches view
Note: Views are available in the Windows client only.
The Stopwatches view is an administrative tool that lists information about the number of milliseconds required for some Service Manager client operations. This view shows the number of individual service desk interactions, the shortest time (Min), the longest (Max) time, the average, and the total time. It is helpful for troubleshooting.
The number of displayed operations varies. They are neither configurable or predictable because they depend on your Service Manager installation and current actions. The following table lists some operations that might appear in this view.
Operation | Purpose |
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Form.generate | The elapsed time to render the form using information sent by the server. |
Generator.generate | The elapsed time required to retrieve a System Navigator branch from the server. |
Navigator.getChildren | When you click a closed node in the System Navigator, the elapsed time required to expand that node and render content. |
SOAP.transact | the elapsed time to exchange one message between the client and server. The stopwatch starts when the client sends the message and stops when it receives the server response. This time does not include message processing. |
XSL.transform.jdom | The elapsed time for XSL transformation of forms and menus. |
Click the appropriate icon to modify the Stopwatches view.
Icon | Function |
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Refresh all stopwatches. | |
Reset all stopwatches. | |
Save current stopwatches state in the log file. |
Related concepts