Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Views
The following information identifies all of the views available in Service Manager.
Note: Views are available in the Windows client only.
Service Manager Administrator views
| View | Description |
|---|---|
| Console | Displays real-time logging and debugger messages. |
| Detail Data | Displays all data in the records (in XML format) that populate the current form. |
| Detail Form | Displays the form fields (in XML format) that appear in the current form. |
| Last Request | Displays the XML-formatted action sent from the client to the server. |
| Last Response | Displays the XML-formatted response sent from the server to the client. |
| List Data | Displays all records (in XML format) that appear in the current record list. |
| List Form | Displays the form fields (in XML format) for the current record list form. |
| Properties | Displays the properties of the current form. |
| RAD Debugger | Displays isolated RAD processes for troubleshooting. |
| Stopwatches | Displays timing information about Service Manager processes. |
Service Manager Interface views
| View | Description |
|---|---|
| Dashboard | Displays one or more charts. |
| Messages | Displays client messages, depending on your log preferences. |
| System Navigator | Displays a tree view of Service Manager applications, utilities, and data. |
| Secondary System Navigator | Displays another view of the System Navigator at the bottom of the workbench. You can move this second view to another location. |
Related concepts
Related tasks
