Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
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Messages view
Service Manager notifies you when you have activity messages to review. For example, each time you add or change a record, open or close an incident, complete a Service Manager task, or an error occurs, Service Manager generates a message. These are the choices you have to view messages:
- Configure the Preference dialog to display the Message view by default.
Click Window > Preferences > Service Manager > Appearance and choose this preference:Show message window when new messages arrive.
The Message view opens automatically when messages occur. - Show the Messages view on demand.
Click Window > Show View > Messages. - Show the Messages view as needed. When Service Manager sends a new message, an information icon appears.
Click the icon or the toolbar.
The Message window displays the new message and any others that appear during your Service Manager session.
The server can process different threads concurrently and each thread can generate a separate stream of messages. If you have a single client running, all messages generated by that client connection appear in the same Messages view. If you have more than one client connected, each client window has its own Messages view that might display only the messages affecting that connection.
Related concepts
Related tasks
