Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Install platform unloads
New features and enhancements introduced in the latest version of a platform component (that is, a component other than the applications, such as the Server, Windows Client, Web Tier, SRC, Smart Analytics, and so on) sometimes require updates to both the component and the applications.
Some customers may select to upgrade only certain platform components and still run an old version of the applications. For these customers to take full advantage of the latest version of a platform component, we provide unload files as needed in an unloads directory in the installation package of that component. These unload files contain the application-side changes made for the component, and you can manually install them in your system.
Note If you plan to upgrade or have already upgraded to the latest applications, ignore these unload files, which are already included in the latest applications.
The following table lists the unload files for different platform components.
|
Name |
Applicable applications version |
Component |
Description |
|---|---|---|---|
|
QCCR1E66893_SM960_SM940.unl |
9.40 and 9.41 |
Server |
Enables the Document Engine to enforce application-level security for web service Retrieve requests. |
|
QCCR1E118520_SM960_SM940.unl |
9.40 |
Server |
Enables the enhanced query hash algorithm for the web client. |
|
QCCR1E131250_SM960_SM940.unl |
9.40 and 941 |
Server |
Fixes the issue that Smart Analytics cannot recognize the text in a photo. |
|
QCCR1E135272_SM960_SM941.unl |
9.41 |
Server |
Enables the Collaboration functionality to work correctly when you run Service Manager applications version 9.41 with version 9.50 or later of the Service Manager Server and clients. |
|
QCCR1E140639_SM960_SM950 |
9.50, 9.51 and 9.52 |
Server |
Enables SmartEmail to support Shared Inboxes via IMAP-S and EWS. |
|
QCCR1E104944_SM960_SM941.unl |
9.41 |
Web Tier |
Enables you to hide the User Selections of Service Catalog items if their Visible Condition is set to false. |
|
QCCR1E116757_SM960_SM940.unl |
9.40 and 9.41 |
Web Tier |
Enables look up function support for the security manual list type setting. |
|
QCCR1E124742_SM960_SM940.unl |
9.40 |
Web Tier |
Merges the module configuration requests that are sent from the web client to the server during the login process. This helps to reduce the login time. |
|
QCCR1E125775_SM960_SM941.unl |
9.41 |
Web Tier |
Enables IT users to manually trigger context-aware search. Additionally, enables context-aware search to be enabled from ESS. |
|
QCCR1E129149_SM960_SM941.unl |
9.41 |
Web Tier |
Enables To-Do Alerts to be automatically acknowledged without the user having to click the Acknowledge button. |
|
QCCR1E137739_SM960_SM950.unl |
9.50 |
Web Tier |
Enable Chat external library sharing |
|
QCCR1E123225_SM960_SM940.unl |
9.40, and 9.41 |
Mobility Client |
Enables the "Set Reminder" feature for the Mobility Client. |
|
QCCR1E125623_SM960_SM940.unl |
9.40, and 9.41 |
Mobility Client |
Fixes the issue that buttons are not grayed out as expected when users use wizards in the Mobility Client. |
|
QCCR1E128475_SM960_SM940.unl |
9.40 and 9.41 |
Solr Search Engine |
Provides the ability to enable HTTPS connections for the Solr Search Engine. This unload will add a new option, SSL Enabled, in the Knowledge Management Environment record (Knowledge Management > Administration > Environment). |
| SmartTicketTrainingForOracle.unl | 9.60 | Smart Analytics |
Fixes the issue that Smart Ticket training and testing are not working when Service Manager is using an Oracle database. Note This unload is required for Smart Ticket only, and not required for Smart Search and Hot Topic Analytics. Load this unload only when you are running SM9.60 applications and using an Oracle database. |
Review the description of each unload file to determine which unload files are needed for your system.
For the steps to load an unload into Service Manager, see Load an unload file.
