Upgrade > Upgrade the platform components > Install platform unloads

Install platform unloads

New features and enhancements introduced in the latest version of a platform component (that is, a component other than the applications, such as the Server, Windows Client, Web Tier, SRC, Smart Analytics, and so on) sometimes require updates to both the component and the applications.

Some customers may select to upgrade only certain platform components and still run an old version of the applications. For these customers to take full advantage of the latest version of a platform component, we provide unload files as needed in an unloads directory in the installation package of that component. These unload files contain the application-side changes made for the component, and you can manually install them in your system.

Note If you plan to upgrade or have already upgraded to the latest applications, ignore these unload files, which are already included in the latest applications.

The following table lists the unload files for different platform components.

Name

Applicable applications version

Component

Description

QCCR1E66893_SM960_SM940.unl

9.40 and 9.41

Server

Enables the Document Engine to enforce application-level security for web service Retrieve requests.

QCCR1E118520_SM960_SM940.unl

9.40

Server

Enables the enhanced query hash algorithm for the web client.

QCCR1E131250_SM960_SM940.unl

9.40 and 941

Server

Fixes the issue that Smart Analytics cannot recognize the text in a photo.

QCCR1E135272_SM960_SM941.unl

9.41

Server

Enables the Collaboration functionality to work correctly when you run Service Manager applications version 9.41 with version 9.50 or later of the Service Manager Server and clients.

QCCR1E140639_SM960_SM950

9.50, 9.51 and 9.52

Server

Enables SmartEmail to support Shared Inboxes via IMAP-S and EWS.

QCCR1E104944_SM960_SM941.unl

9.41

Web Tier

Enables you to hide the User Selections of Service Catalog items if their Visible Condition is set to false.

QCCR1E116757_SM960_SM940.unl

9.40 and 9.41

Web Tier

Enables look up function support for the security manual list type setting.

QCCR1E124742_SM960_SM940.unl

9.40

Web Tier

Merges the module configuration requests that are sent from the web client to the server during the login process. This helps to reduce the login time.

QCCR1E125775_SM960_SM941.unl

9.41

Web Tier

Enables IT users to manually trigger context-aware search. Additionally, enables context-aware search to be enabled from ESS.

QCCR1E129149_SM960_SM941.unl

9.41

Web Tier

Enables To-Do Alerts to be automatically acknowledged without the user having to click the Acknowledge button.

QCCR1E137739_SM960_SM950.unl

9.50

Web Tier

Enable Chat external library sharing

QCCR1E123225_SM960_SM940.unl

9.40, and 9.41

Mobility Client

Enables the "Set Reminder" feature for the Mobility Client.

QCCR1E125623_SM960_SM940.unl

9.40, and 9.41

Mobility Client

Fixes the issue that buttons are not grayed out as expected when users use wizards in the Mobility Client.

QCCR1E128475_SM960_SM940.unl

9.40 and 9.41

Solr Search Engine

Provides the ability to enable HTTPS connections for the Solr Search Engine. This unload will add a new option, SSL Enabled, in the Knowledge Management Environment record (Knowledge Management > Administration > Environment).

SmartTicketTrainingForOracle.unl 9.60 Smart Analytics

Fixes the issue that Smart Ticket training and testing are not working when Service Manager is using an Oracle database.

Note This unload is required for Smart Ticket only, and not required for Smart Search and Hot Topic Analytics.

Load this unload only when you are running SM9.60 applications and using an Oracle database.

Review the description of each unload file to determine which unload files are needed for your system.

For the steps to load an unload into Service Manager, see Load an unload file.