Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Introduction to Web Services in Service Manager
The published out-of-box ITIL®-based processes for Web Services are:
- Service Desk
- Incident Management
- Problem Management
- Knowledge Management
- Configuration Management
- Change Management
- Service Catalog
- Service Level Management
- Request Fulfillment
Note Table-based Web services are still available in Service Manager when needed. Each Web Service application can have a “different view” of the defined services, but the underneath logical flow is still controlled by same Service Manager applications. To avoid validation failure, make sure all the required fields are always exposed.
To publish a Service Manager Web Service, you create one extaccess record per table that you want to publish in that service. Each Web Service application can have a different view of the defined services but the underneath logical flow is still controlled by same Service Manager applications. To avoid validation failure, make sure all the required fields are always exposed on all extaccess records for the table. To add or modify an extaccess record:
Click Tailoring > Web Services > Web Service Configuration.
For SOAP, you may need the allowwsdlretrieval parameter in the sm.ini to be able to view Service Manager WSDL.
Caution Changes to a specific extaccess record affect any client that is currently consuming the Web Service created by that record. If you modify this configuration, be sure to test all other applications that consume the same Web Service and address possible issues immediately. To avoid issues stemming from different applications using the same Web Service, create a unique extaccess record for each Web Service application, so that each application has a unique Web Service to consume. A single table can be represented in multiple extaccess records.
