Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Service Manager Web Services URLs
Service Manager support the Web Services at both URLs for SOAP API. If you already use the SC62 server , continue to use it. If you are starting to create a new Web service, use the SM/7 server. You can continue to use the methods, which are still applicable other than the following.
- Any new objects added to Service Manager 9.60, such as the new required fields in Incident Management, will not be available to existing Web Services.
- If you have an SOA broker application, BPEL orchestration engine, or Web Services middleware application configured between the deployed SOAP client application and ServiceCenter or Service Manager application. If so, the orchestration scenario or middleware can be modified to work as a mediator between the old and the new version of the IncidentManagement WSDL.
- MIME – If you use the legacy Web Services URL, then the server uses MIME to encode attachments.
- MTOM/XOP – If you use the Service Manager Web Services URL, then the server uses MTOM/XOP to encode attachments.
Micro Focus Service Manager also supports one URL for RESTful API.
