Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Reject a change request
Part of Workflow(s):
Applies to User Roles:
You may need to reject a change request during the change review. For example, you may need to reject a standard change that should have initially been handled using the request fulfillment process or because the change is not valid. The reason for the rejection could be because it is not logical or feasible, is not in line with company standards and policies, or it has already been raised and rejected in an earlier phase. You may also reject a change during the Change Assessment and Planning phase if change assessors do not support approval.
To reject a change request, follow these steps:
- From your To Do queue, select Change from the Queue list and My Open Changes from the View list.
- Click a change from the record list and select Reject from the More Actions menu.
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In the Rejection Details wizard, type the reason for the rejection and click Finish.
The change is now in the Change Evaluation and Closure phase.
Implement a change and perform a production test
Reject a change request
Review a new change request
