Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Delete a related change to a change
Part of Workflow(s):
Applies to User Roles:
If a change is related to another change, the relationship between the two can be deleted so that the two changes are no longer related to each other. Note that deleting a related change does not delete either change record. Both change records continue to exist, but they are no longer related to each other.
To delete a related change to a change, follow these steps:
- From your To Do queue, select Change from the Queue list.
- Select the change from the record list.
- From the More Actions menu, select Related > Changes > View.
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Select the change record you want to delete (unrelate) from the list of related changes.
To select a record in the web client, click a non-link section of the record.
To select a record in the Windows client, click the record.
- Click Delete.
- Click OK to confirm that you want to delete this record from the list of related change records.
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Type a reason for unrelating the changes in the text box.
Note You may not be required to provide a reason for unrelating the changes in some installations.
- Click OK.
You can view the changes in the Related Records section to verify that the change records are no longer related.
Related topics
Associating a change with another record
More Actions menu
