Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

Use > Change Management > Change Management workflows and user tasks > Change review (ST 2.2)

Change review (ST 2.2)

After a change request is logged, the Change Coordinator verifies that the request is logical, feasible, necessary, and complete. If more information is needed, the Change Coordinator will request that the initiator update the request. The Change Coordinator also checks to see if the change has already been previously submitted and rejected. If a requested change does not meet the requirements, the Change Coordinator rejects the change and communicates the reason for the rejection to the change initiator.

Details for this process are displayed in the following flowchart.