Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Return a change request to the requester
If the information in the change form is not complete, you may contact the requester to get the missing information and then enter it in the Activities section of the change record. If the change is assigned to the wrong support group, you should return it to the requester by changing the phase back to Change Logging and then contacting the requester to have the requester correct the change record. The requester then places the request in the Change Review phase.
To return a change request to the requester, follow these steps:
- From your To Do queue, select Change from the Queue list, and then select My Open Changes from the View list.
- Click a change request from the record list.
- Open the Activities section and select the type of update in the New Update Type field.
- Type the reason for returning the change in the New Update field.
- Click More or the More Actions icon and then select Change Phase.
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Double-click Change Logging.
The phase status changes from Change Review to Change Logging.
- Contact the requester (by telephone or email) to let the requester know that the change was returned to the Change Logging phase and that the requester must correct it.
Related topics
Implement a change and perform a production test
Reject a change request
Review a new change request
