Clone Business Process

Concepts

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Business processes tailor the approval policies to business needs. A business process along with its parameters make an approval policy.

The Organization Administrator can clone (make a copy of) business processes.

Note It is highly recommended that you immediately clone the Service Manager Service Portal out-of-the-box business process definitions to new names and only edit those copies.

Tasks

To clone a business process:

From the Launchpad, click the Business Processes application. The Business Processes view is displayed.

In the Business Processes view, click the vertical ellipses

next to the business process that you want to clone and select Clone.

Fill in the fields in the Clone process dialog:

Type the Name of the newly cloned business process.
Optional: Type a Description for the newly cloned business process.

Click Create in the Clone process dialog to save your changes.

The Business Processes application takes you directly to the Process Editor. To modify the cloned business process, see Use the Service Manager Service Portal Process Editor.

Note You can also clone a business process from the Process Detail view when you click the vertical ellipses and select Clone.