Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Service Manager

View Business Process Details

Concepts

Business processes tailor the approval policies to business needs. A business process along with its parameters make an approval policy.

The Organization Administrator can view business process details.

To view the details of a business process:

From the Launchpad, click the Business Processes application. The Business Processes view is displayed.

The details of the business processes are displayed, including Name, Description, and whether they are published.
Click the specific business process that you want to view or click the vertical ellipses next to the business process and select Detail.

Additional details of the business process are displayed, including Created date, Last Updated date, and a diagram of the business process definition.

If the business process definition has been published, the bottom of the page displays information about the current published version, such as the version, when it was published, and its diagram. If there are differences between the current diagram and the published diagram, Contains unpublished changes is displayed.