Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
- IR Expert
- What is Knowledge Engineering?
- Standard record lists and IR Expert
- Database Dictionary and IR Expert
- IR query features
- Using IR Expert to create a query
- Searching the central Knowledge Base
- Promoting or discarding a solution candidate
- IR Expert tasks
- Special considerations for using IR Expert
- How IR Expert evaluates documents for relevance
- IR Expert scirexpert file
- Creating an IR file
- Updates to IR files
- IR keys and non-IR keys
- Find Solution
- Customizing IR Expert
- Chinese, Japanese, and Korean language analyzer
- IR Expert file descriptions
Creating an IR file
An IR file contains information that duplicates data in other Service Manager tables, such as
cm3t. Service Manager uses IR files for information retrieval.
You create the IR file as you would create any other Service Manager table.
It must contain an IR key in addition to the key used in the link query.
The field names do not have to be identical, but a number field must be the unique key in the IR files accessed by the
There is a sample
ir.probsummary table in the out-of-box Incident Management application.
This table, and all
ir.<filename> tables, are in the Service Manager
Note: Service Manager creates these files automatically when you perform an IR Regen on database dictionary tables that contain IR keys, and when users add or update records in tables containing IR keys.
Special considerations for using IR Expert
IR Expert scirexpert file
Updates to IR files
Customizing IR Expert
Database dictionary and IR Expert
IR keys and non-IR keys
Multiple files containing IR keys
How IR Expert evaluates documents for relevance
Access IR Expert
Edit queries for Find Solution
Implement IR searches
Load data files with IR Expert keys
Start IR Asynchronous mode