Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word||
||Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".|
You can specify that the search results contain a specific phrase.
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic||
|Topics that do not contain a specific word or phrase||
|Topics that contain one string and do not contain another||
|A combination of search types||
Multiple files containing IR keys
The current release of Service Manager uses shared memory, and does not specify a practical limit on the number of files that can contain IR keys. The system caches the most frequently referenced data, making the number of files that have IR keys less of an issue.
Using multiple fields within the IR keys causes no real impact to IR performance. Service Manager takes all fields defined as part of the IR key and concatenates them for IR processing. It takes more time to concatenate five fields than two fields, but the difference is negligible. Multiple files with IR keys compete for use of the shared memory cache. You should allocate more shared memory as you increase the number of files with IR keys.
Consider using the Knowledge Base that enables you to store all corporate knowledge data into a single file (core) for IR processing.
Special considerations for using IR Expert
IR Expert scirexpert file
Updates to IR files
Customizing IR Expert
Database dictionary and IR Expert
IR keys and non-IR keys
How IR Expert evaluates documents for relevance
Creating an IR file
Access IR Expert
Edit queries for Find Solution
Implement IR searches
Load data files with IR Expert keys
Start IR Asynchronous mode