Multiple files containing IR keys

The current release of Service Manager uses shared memory, and does not specify a practical limit on the number of files that can contain IR keys. The system caches the most frequently referenced data, making the number of files that have IR keys less of an issue.

Using multiple fields within the IR keys causes no real impact to IR performance. Service Manager takes all fields defined as part of the IR key and concatenates them for IR processing. It takes more time to concatenate five fields than two fields, but the difference is negligible. Multiple files with IR keys compete for use of the shared memory cache. You should allocate more shared memory as you increase the number of files with IR keys.

Consider using the Knowledge Base that enables you to store all corporate knowledge data into a single file (core) for IR processing.

Related topics

IR Expert
Special considerations for using IR Expert
IR Expert scirexpert file
Updates to IR files
Customizing IR Expert
Database dictionary and IR Expert
IR keys and non-IR keys
Find Solution
How IR Expert evaluates documents for relevance
Creating an IR file

Access IR Expert
Edit queries for Find Solution
Implement IR searches
Load data files with IR Expert keys
Start IR Asynchronous mode