Enable IR search for a file

Applies to User Roles:

System Administrator

To enable IR search for a file (table), you must create an IR key for the file, and then regenerate the IR index for the file.

You can define an IR key using the Database Dictionary utility. As an example, the following procedure describes how to enable IR search for the device file.

  1. Log in to the Service Manager Windows client.

    Note: The web client does not allow you to add a new field/key for a Database Dictionary record.

  2. Click Tailoring > Database Dictionary.
  3. In the File Name field, type device.
  4. Click Keys, place the cursor in the first blank key line, and click Edit Field/Key.
  5. In the key window, do the following:
    1. In the Type field, select IR key.
    2. In the Fields section, type two fields: comments, and title. These are the names of the fields that you want to use as IR key fields.

      Note: For the rules that you must follow when selecting IR key fields, see Building IR keys.

    3. Click OK.

      Service Manager creates the IR key for the device file.

  6. Click OK to save the file.

    Service Manager displays a message, stating that you are about to Regen the file and asking if you want to continue.

  7. Click OK to run the IR Regen now.

    Note: You can also click the Schedule button to run the IR Regen at a later time.

  8. Wait for the IR Regen to complete.

    A message displays, stating that the IR Regen has completed.

  9. (Optional) Verify that IR search is now available for the device file.
    1. Click Configuration Management > Resources > Search CIs.
    2. Do a true search, and locate two CIs whose Title or Description field is not empty. Make note of two words that display in any of these fields in the two CIs, one word for each CI.
    3. Click Cancel.
    4. Click Text Search.
    5. In the Search Text field, type the above two words, and select Any of these words.
    6. Click Search.

      The two CIs should appear in the returned search results.

Related topics

IR Expert
Special considerations for using IR Expert
Building IR keys
IR Expert scirexpert file
Updates to IR files
Customizing IR Expert
Database dictionary and IR Expert
IR keys and non-IR keys
Multiple files containing IR keys
Find Solution
How IR Expert evaluates documents for relevance
Creating an IR file

Access IR Expert
Edit queries for Find Solution
Implement IR searches
Load data files with IR Expert keys
Start IR Asynchronous mode