Field-level controls

Service Manager provides two basic methods for setting field level controls including making the field mandatory. The system provides two methods to indicate that a field is mandatory in the UI.

If the field only needs to be mandatory on a screen-by-screen basis, you can set the field as mandatory via a RuleSet validation. This control can be visually indicated via a property in forms designer.

If the field needs to be mandatory for all access points throughout the system, you can set a workflow-level or table-level Rulset validations by using the supplied configuration tools. In this case, the visual indication is automatic.

Visually on the screen, the system identifies a mandatory field with a red asterisk.