Posting outages

The Incident Management application can be used to post outage information about devices in the system into the SLA application when you open or close incidents. The system posts outages both manually and automatically.

When posting outages manually, Incident Management displays the Post Which Outages? form for the selected device when you open and close and incident. Use this form to specify the exact start and stop time of the outage instead of the time the outage was reported. Click OK to continue opening or closing the incident.

The current time is the default value in manual mode. You may accept the default or type the exact time.

Related topics

Incident Management overview
Priority, impact, and urgency
Creating an incident
Cause codes and probable cause
Related Records in Incident Management
Incident Management paging feature

Create a note