Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Automated deployment of changes
- Add OO flow links to a new change record
- Add OO flow links to an existing change record
- Update OO flow links in a change record
- Remove OO flow links from a change record
- Manually launch change flows
- Automatically launch change flows upon approval
- Automatically launch change flows on a schedule (for a new change)
- Automatically launch change flows on a schedule (for an existing change)
- View execution results of change flows
Manually launch change flows
User roles: Change Manager, Change Coordinator, and Release Manager
Once a change record is approved and advances to the pre-defined phase, you can select to manually launch the OO flows linked to the change record.
Note You can update OO flow links only in a change record of a category other than either of the following:
- Subscription
- Unplanned Change
To manually launch OO flows from a change record:
- Log on to the Service Manager Web client.
- Open an existing change record that meets the conditions previously mentioned.
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Click More, and then select Execute OO Flow.
- If there is no OO flow linked to the change, an error message appears: "No related OO flows found."
- If there is only one OO flow linked to the change, the Select Affected CI for OO Flow page opens.
- If there are multiple OO flows linked to the change, the Select an OO Flow page opens. Select an OO flow from the table. The Select affected CI for OO flow page opens.
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Select an affected CI from the table or click Skip to go to the next page if there are no CIs related to this OO flow. The Set Parameters page opens.
- If the selected OO flow has a parameter with a Mapped Change Field (for example, Impact) and the change has a corresponding value for this Mapped Change Field, this Impact field value from the change will be automatically populated as the value of this OO flow parameter. If the Mapped Change Field is an array type field, the values of the array will be combined and separated by commas (,).
- If the selected OO flow has a parameter with a Mapped CI Field (for example, Ip Address) and the Affected CI of the change has a corresponding value (for example, an IP address) for this Mapped CI Field, this affected CI field value from the change will be automatically populated as the value of this OO flow parameter. If the mapped CI field is an array type field, the values of the array will be combined and separated by commas (,).
- If the selected OO flow has a parameter without a Mapped Change Field or Mapped CI Field, the value specified in its Default Value field will be populated.
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Provide all the required parameter values for the selected OO flow.
Note In some cases, you may need to add additional parameter names and specify their values.
- (Optional) If you want the OO flow to be executed asynchronously, select Asynchronous.
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Click Next. The selected OO flow is launched, and you are returned to the Select an OO Flow page when the change is linked to more than one OO flow.
Note If you do not want to launch more OO flows, click Finish instead of Next to launch the selected OO flow and return to the change form.
- Continue to launch more OO flows from the list on the Select an OO Flow page.
- Click Finish.
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Once an OO flow execution is complete, a dialog box opens, stating that the execution is done and asking if you want to view the execution result.
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Click Yes to view the execution result in Operations Orchestration.
If LW-SSO is configured in both the Service Manager Web client and Operations Orchestration, the execution result in Operations Orchestration is displayed without any login prompt. If LW-SSO is not configured, an Operations Orchestration log-in page opens; after you log on to Operations Orchestration, the execution result is displayed.
- Click No to close the dialog box.
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Related topics
Automated deployment of changes
Automated deployment of changes
Add OO flow links to a new change record
Enable LW-SSO for the Operations Orchestration integration
Add OO flow links to a new change record
Add OO flow links to an existing change record
Update OO flow links in a change record
Remove OO flow links from a change record
Automatically launch change flows upon approval
Automatically launch change flows on a schedule (for a new change)
Automatically launch change flows on a schedule (for an existing change)
View execution results of change flows
