Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Micro Focus Operations Orchestration (OO)
- Operations Orchestration integration setup
- Manage OO flows from Knowledge Management
- Automated resolution of incidents
- Automated deployment of changes
- Add OO flow links to a new change record
- Add OO flow links to an existing change record
- Update OO flow links in a change record
- Remove OO flow links from a change record
- Manually launch change flows
- Automatically launch change flows upon approval
- Automatically launch change flows on a schedule (for a new change)
- Automatically launch change flows on a schedule (for an existing change)
- View execution results of change flows
- Automated fulfillment of change tasks
- Example: launching automated implementation for change and request tasks
Automated deployment of changes
Service Manager 9.30 or later provides an enhanced integration with Operations Orchestration (OO) that allows users to link requests for change (RFCs) to OO flows. This enables users to implement automated deployment of changes by manually or automatically launching OO flows.
Before a change moves to the Change Approval phase, you can link OO flows to the change so that each of the change deployment steps is performed and the results are returned. These OO flows originated from out-of-box content in OO intended to support common Change use cases, such as Database Script Execution, Service/Server Restart, and Running Batch Files.
To run the automated flow, select the relevant OO flows and complete all required parameters of the flows. These parameters can be either fixed or references to attributes of the RFC or Configuration Items (CIs) in the RFC. You also need to select when and how the change flows will be triggered - upon change approval, based on a schedule or manually. When a change moves to the pre-defined phase, you can manually launch the OO flows from within Service Manager, or the OO flows are automatically executed based on the trigger conditions you set.
Note This feature is not supported for the following change categories:
- Subscription
- Unplanned Change
Related topics
Micro Focus Operations Orchestration (OO)
Add OO flow links to a new change record
Add OO flow links to a new change record
Add OO flow links to an existing change record
Update OO flow links in a change record
Remove OO flow links from a change record
Manually launch change flows
Automatically launch change flows upon approval
Automatically launch change flows on a schedule (for a new change)
Automatically launch change flows on a schedule (for an existing change)
View execution results of change flows
