Accessing macro records

You can access macros from either of the following locations:

  • Click Tailoring > Tailoring Tools > Macros.
  • Incident Management Security Files.

Warning: Do not edit macros through the Database Manager. Certain processing does not occur and your edits may not be saved.

You can select individual macro records from a list or search for groups of related macros. For example, those associated with probsummary.

Note: You need System Administrator privileges to run the macro editor.

Related concepts

Service Manager macros
Macro conditions

Related tasks

Access a macro record
Create a macro

Related references

Definitions for macro forms
Macro list form definition
Macro editor definition
Macros provided with Service Manager