Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Macro list form definition
| Column Label | Database field name | Description |
|---|---|---|
| Id | id | A unique number assigned to the macro to identify it. |
| Filename | filename | The Service Manager file that the macro is attached to. For example, problem or device. |
| Name | name | The name you give the macro. |
| Type | type | The type of action the macro takes when activated. |
| Button label | Description |
|---|---|
| Add | Opens a blank macro editor form for adding a new macro. |
| Edit | Accesses the macro editor to change the selected macro record. |
| Delete | Deletes the selected macro record. Warning: When you delete a record, no warning is given and the record is simply deleted. |
| Search | Accesses a query form. |
| Clear Filter | Removes the current filter used for searching the macros and returns the list to its previous state. |
| Back | Returns to the previous process. |
Related concepts
Service Manager macros
Accessing macro records
Macro conditions
Related tasks
Access a macro record
Create a macro
Related references
Definitions for macro forms
Macro editor definition
Macros provided with Service Manager
