Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
|A single word
|Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
You can specify that the search results contain a specific phrase.
"cat food" (quotation marks)
Topics that contain the literal phrase "cat food" and all its grammatical variations.
Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.
Two or more words in the same topic
|Either word in a topic
|Topics that do not contain a specific word or phrase
|Topics that contain one string and do not contain another
cat ^ mouse
|A combination of search types
( ) parentheses
- Understanding links
- Advanced link editing features
- Specifying a link query
- Copying fields by name during fill operations
- Scalar/non-scalar field links
- Keeping changes
- Link dependencies within Service Desk
- Document Engine master link record
- Add a new link file
- Modify an existing link
- Test a link
- Delete a link
- Access advanced link maintenance
- Copy information from structure fields to scalar fields
Copying fields by name during fill operations
Normally, the Fill operation copies fields of the same name from the target file to the source file using a function called project.
For example, if you open an incident document and place the cursor on the logical.name input field and then choose the Fill option, the system searches the device file for a record with the same logical.name. The system then copies fields with the same name from the device file into the incident document.
The incident document contains information about the device that copied from like-named fields in the device record.
As long as the field names are the same, and the information being copied is from an equal or higher level, the project function performs normally. When the field names are dissimilar, or if the information to be copied is from structure fields to scalar fields, you must use a different method.