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Link dependencies within Service Desk

The Service Desk applications use two special link records. They perform the conversion of problem records to probsummary records and the conversion of inventory files to the entity and attribute files.

  • The build.inventory.files link record converts information in the various inventory files to the Configuration Management device file and their associated attribute files. This link record cannot be used for any other purpose since the $file variable has special meaning in the conversion application.
  • The build.problem.summary2 copies information from the problem record in the rootcause table to the incident record in the probsummary table whenever the appropriate problem record is updated. This link record uses the $pfile variable in place of the normal $File variable when building expressions. It processes expressions after copying the fields, rather than before as in normal link processing.

Related concepts

Advanced link editing features
Specifying a link query
Copying fields by name during fill operations
Scalar/non-scalar field links
Keeping changes
Document Engine master link record
Specifying a link query

Related tasks

Add a new link file
Modify an existing link
Test a link
Delete a link
Access advanced link maintenance