Revert to status-based SLM for Change Tasks

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Note The following step applies only to customers who upgrade to Service Manager Hybrid from a system that does not have PDCP3 installed.

Service Level Management (SLM) for Change Tasks in Codeless versions of Service Manager is based on phases, whereas in Classic versions it is based on statuses. Therefore, you must revert to status-based SLM for Change Tasks in order for your existing SLAs to work with the migrated workflows.

To do this, follow these steps:

In the System Navigator, click Service Level Management > Administration > Configure Application.

In the Table Name drop-down list, select cm3t.

In the Process Target Information section, click to clear the Use Phases option, and then configure the Process Target State Progression and Standard Alerts fields as required.

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