Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
|
Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
|
A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
|
Two or more words in the same topic |
|
|
| Either word in a topic |
|
|
| Topics that do not contain a specific word or phrase |
|
|
| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
|
| A combination of search types | ( ) parentheses |
|
Merge the status lists
The Applications Upgrade Utility implements the Process Designer search form and the Process Designer status list (for more information, see the Configure the Search form section). Therefore, you must merge the Classic status list into the Process Designer-based status list.
The following table describes the table in each module that you must update, along with information about the Globallist, the Globalvariables, and where the data comes from.
We recommend that you modify the data in the ModuleStatus database according to your needs. For example, you must update the ModuleStatus list for the Incident module to add or remove statuses according to your requirements.
|
Module |
Global list name |
Process Designer statuses global list variable |
Details |
|---|---|---|---|
|
Incident |
Incident Local Statuses |
$G.imStatuses |
Retrieve from file ModuleStatus with Limiting SQL module="probsummary" |
|
Service Desk |
Interaction Local Statuses |
$G.sdStatuses |
Retrieve from file ModuleStatus with Limiting SQL module="incidents" |
|
Problem |
Problem Local Statuses |
$G.pbmStatuses |
Retrieve from file ModuleStatus with Limiting SQL module=" rootcause" |
|
Problem |
Problem Task Local Statuses |
$G.pbmTaskStatuses |
Retrieve from file ModuleStatus with Limiting SQL module=" rootcausetask" |
Note Both the Process Designer-based and Classic Change modules use the same status list.
