Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
|---|---|---|
| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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Review the "form edit" condition in workflow phases
The “form edit” condition in Process Designer-based workflows determines whether a form is editable when a user views a record. In Service Manager Classic, this control condition may be located different places. When the Applications Upgrade Utility creates the migrated workflows for Hybrid mode, the condition settings are migrated from the default location of the condition in Service Manager Classic:
- Service Desk: The condition is copied from the state input condition
- Change: The condition is copied from the legacy change phase
If you have configured the condition in any other location, it will not be automatically migrated. In this situation, you must manually combine the Classic condition settings into the “form edit” condition.
Note Whilst we recommend that you use the “form edit” condition in workflow phases in Service Manager Hybrid and Codeless, the “IO control” condition for the display screen still works. If you set both conditions, the form is editable only when both condition are met.
