Upgrade > Upgrade the applications from a version earlier than 9.60 > Appendix D: Troubleshooting > Troubleshooting: Applying upgrade cannot run for unsupported version

Troubleshooting: Applying upgrade cannot run for unsupported version

Symptoms

The wizard for applying upgrade cannot continue and the system displays the message of unsupported version.

Resolution

Upgrade Utility will check whether the Service Manager Applications version is supported or not. If the version is earlier than 9.30, you need to firstly upgrade to Service Manager 9.30 or later and then upgrade to Service Manager 9.60. If the version is not a standard release, please contact Service Manager Customer Support.