Upgrade > Upgrade the applications from a version earlier than 9.60 > Appendix D: Troubleshooting > Troubleshooting: Integrations do not work after an application upgrade

Troubleshooting: Integrations do not work after an applications upgrade


After you upgrade you applications to Service Manager 9.60, certain existing integrations do not work correctly.


Certain integration fields that were optional in the old applications version have been made required in the new Service Manager 9.60 applications. Existing integrations that do not have those fields populated will become invalid. Therefore, you must remove and re-create these integrations in the Integration Manager. These integrations include the following:

  • Release Control integration
  • BSM OMi integration

For more information about your specific integration, see the Integrations section in the Service Manager Help Center.