Troubleshooting: Integrations do not work after an applications upgrade

Search for	Example	Results
A single word	`cat`	Topics that contain the word "cat". You will also find its grammatical variations, such as "cats".
A phrase. You can specify that the search results contain a specific phrase.	`"cat food"` (quotation marks)	Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase.

Search for	Operator	Example
Two or more words in the same topic	`AND` `and` `+` (plus symbol) `&` (ampersand)	`cat AND dog` `"cat food"+milk` `"cat food"&"dog food"`
Either word in a topic	`OR` `or` `\|` (pipe)	`cat OR dog` `cat \| dog`
Topics that do not contain a specific word or phrase	`NOT` `not` `!` (exclamation point)	`NOT cat` `! dog`
Topics that contain one string and do not contain another	`^` (caret)	`cat ^ mouse`
A combination of search types	`( )` parentheses	`cat + (dog \| mouse)` `cat \| dog + (! mouse)`

Symptoms

After you upgrade you applications to Service Manager 9.60, certain existing integrations do not work correctly.

Resolution

Certain integration fields that were optional in the old applications version have been made required in the new Service Manager 9.60 applications. Existing integrations that do not have those fields populated will become invalid. Therefore, you must remove and re-create these integrations in the Integration Manager. These integrations include the following:

Release Control integration

BSM OMi integration

For more information about your specific integration, see the Integrations section in the Service Manager Help Center.