Searching the Help
To search for information in the Help, type a word or phrase in the Search box. When you enter a group of words, OR is inferred. You can use Boolean operators to refine your search.
Results returned are case insensitive. However, results ranking takes case into account and assigns higher scores to case matches. Therefore, a search for "cats" followed by a search for "Cats" would return the same number of Help topics, but the order in which the topics are listed would be different.
Words and Phrases
| Search for | Example | Results |
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| A single word | cat
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Topics that contain the word "cat". You will also find its grammatical variations, such as "cats". |
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A phrase. You can specify that the search results contain a specific phrase. |
"cat food" (quotation marks) |
Topics that contain the literal phrase "cat food" and all its grammatical variations. Without the quotation marks, the query is equivalent to specifying an OR operator, which finds topics with one of the individual words instead of the phrase. |
Using Boolean Operators
| Search for | Operator | Example |
|---|---|---|
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Two or more words in the same topic |
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| Either word in a topic |
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| Topics that do not contain a specific word or phrase |
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| Topics that contain one string and do not contain another | ^ (caret) |
cat ^ mouse
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| A combination of search types | ( ) parentheses |
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- Upgrade tasks on the development environment
- Step 1: Duplicate the production environment
- Step 2: Upgrade server and client
- Step 3: Perform preparatory tasks
- Step 4: Load the applications upgrade files
- Step 5: Run the Upgrade Utility
- Step 6: View the upgrade results
- Step 7: Manage the upgrade result data
- Step 8: Resolve exceptions
- Step 9: Resolve conflicts
- Step 10: Perform additional manual tasks
- Step 11: Migrate Process Designer data
- Step 12: Return the system to normal operation
- Step 13: Test the development environment
- Step 14: Back up the system
- Step 15: Build a custom upgrade
Step 5: Run the Upgrade Utility
Now that you have a functional environment, you are ready to run the Upgrade Utility. Follow the steps in this step to run the out-of-box upgrade against the data in your development environment and to run your custom upgrade against your test and production environments. You must perform these steps in a Service Manager Windows client, instead of a web client.
Caution If the upgrade fails while the Upgrade Utility is running, fix possible issues and rerun the Upgrade Utility, and you should be able to resume the upgrade from the failure point; if the upgrade process cannot be resumed, you must restore the database to the last backup point and fix possible issues before you can rerun the Upgrade Utility.
The running of the Upgrade Utility involves the following three primary phases:
- In the first phase, the Upgrade Utility guides you through several questions and collects information needed for the upgrade.
- The second phase is the dbdict update phase, where the utility updates dbdicts.
- The third phase is the data update phase, where the utility updates applications data.
To run the Service Manager Upgrade Utility, follow these steps:
- From the System Navigator, click System Administration > Ongoing Maintenance > Upgrade Utility > Apply Upgrade to launch the Upgrade Utility.
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In the text box, type the fully qualified path to the folder that hosts transfer.bin, and then click Next.
Example:
Windows:
c:\temp\upgrade\Linux:
~/upgrade/Note You must have read, write, and execute permission to the folder.
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The system displays a series of information for your verification, including Applications version upgrading from, Applications version upgrading to, Applications base version, Full path to the Upgrade Utility files and Language(s) to be upgraded. Verify these information and then click Next to continue.
Note If this screen does not display the correct information, do not continue with the upgrade. Instead contact Micro Focus Software Customer Support.
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(Optional) The system prompts you to migrate legacy categories to the corresponding Process Designer-based modules. To move your selection between the legacy categories lists and the Process Designer-based modules lists, select a category and click the arrow button. Click Next.
Note This screen appears only when you are upgrading from the following versions:
- Service Manager 9.3x without Process Designer Content Pack installed
- Service Manager 9.3x with Process Designer Content Pack 9.30.2 (PDCP3) installed
- Service Manager 9.4x Classic
Before you proceed, refer to Appendix A: Additional manual migration tasks on Service Manager 9.60 Hybrid for more information.
- The upgrade is now ready to start. Click Next to start the upgrade.
- When you are asked whether you want to proceed, click Yes.
- The Upgrade Utility displays the status when the upgrade is being processed. The loading process may take a long time.
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When you receive an
UPGRADE IS COMPLETEmessage, the Upgrade Utility has finished the data processing and you can follow the instructions in the message to complete the next steps. After you click Finish, you are automatically logged out. - Restart the server and log back in to the client.
- Open the scversion table in the Database Manager, and verify that the Applications Version field is 9.60.00xx. If this field displays a value other than 9.60.00xx, check the log files to identify the issue that occurred.
