Use > Incident Management > Incident Management user tasks > Incident logging and categorization (SO2.1)

Incident logging and categorization (SO2.1)

Incidents are initiated and logged as part of the Interaction Management process or as part of the Event Management process, depending on the source and nature of the incident. All relevant information relating to incidents must be logged so that a full historical record is maintained. By maintaining accurate and complete incident records, future assigned support group personnel are better able to resolve recorded incidents.